The REMSA Business Office is responsible for the clean and correct billing of Ground and Air Emergency and Non-Emergency Medical Transportation, to all commercial and government insurance providers, including Medicare and Medicaid.  The REMSA Business Office is also responsible for the correct collection and application of payments to individual accounts.  This position is critical to the financial cycle of REMSA.

Within this general framework, this position is accountable for the following functions:

• Monitors the quantity and quality of biller/collector productivity.
• Works Accounts as needed to ensure that all accounts are being worked timely and to ensure skills remain in excellent condition.
• Trains new and current employees to ensure that all employees are trained consistently and follow approved processes to ensure that productivity and quality targets are being met.
• Create, maintain and continuously improve the Quality Assurance Program and ensure that standards are being met through routine reporting and follow up with management.
• Holds weekly meetings with management to review AR Aging & other key reports.
• Oversees Business Services in Business Office Manager’s absence, which will include all aspects of the billing function.
• Aids in establishing and implementing standards which ensure courteous, accurate and timely service to patients/customers.
• Working knowledge of each position within the business office.
• Assists Manager to develop and refine job expectations, identify and improve deficiencies and initiate goal setting.
• Works with Manager to provide guidance and counsel employees with positive as well as constructive feedback.
• Point of contact for employee questions.
• Maintain and modify business office policies and procedures to ensure accurate understanding and continuity.
• Aids in notification and education to staff of any process changes within the department.
• Work with employees to ensure consistent/approved processes are being followed and productivity targets are met.
• Performs other duties as assigned.

Qualifications/ Experience Requirements

• A minimum of 2 years supervising experience required.
• High school diploma or equivalent.
• Associate’s or Bachelor’s degree in Accounting, Business Administration or related field preferred.
• Proven track record of excellent performance in billing/collecting roles of at least 5 years.
• Certified Ambulance Coder Exam Passed (or Commitment to Pass within 180 days of hire).
• Ability to effectively manage biller and coder employee’s day to day needs and to take the management steps necessary to drive productivity/compliance.
• Excellent organizational skills and communication skills.
• Displays initiative and has the ability to set priorities and adapt to change.

Supervision Exercised

Exercises direct supervision over Business Office staff.