The individual appointed to this position will serve as the EMS Manager for the ILS and Special Events division, in addition to fulfilling the role of the REMSA Health’s Emergency Manager. The individual will be responsible for overseeing the daily operations of Special Events, and the ILS and BLS units, which include responding to low-acuity 911 calls, managing interfacility transports, and coordinating long-distance transfers. This position will also develop and maintain the organization’s Emergency Operations Plan (EOP), Continuity of Operations (COOP), and related emergency management planning and response procedures. Additionally, he or she will collaborate with REMSA Health Partners to create disaster plans and training curriculum for large scale incidents; develop and participate in large scale incident drills; and provide training to our EMS providers based on these developed standards.

Position Summary

The EMS Manager serves as a key leader responsible for the oversight and coordination of emergency medical services operations, emergency management, personnel, and resources. This position ensures the delivery of high-quality, efficient, and patient-centered pre-hospital care while aligning with organizational goals and regulatory compliance.

This position is accountable for the following same functions as an EMT, AEMT, or, Paramedic with the addition of:

• Directly oversee the EMS division supervisors and division employees.
• Provides a catalyst for absolute professionalism, integrity, confidentiality, and competency with patients, their families, the public, other agencies, coworkers, and REMSA management.
• Ensure compliance with all federal, state, and local regulations, clinical protocols, and industry standards.
• Monitor performance metrics, quality assurance processes, and clinical outcomes to support continuous improvement.
• Set goals and ensure compliance with the Company’s vision and mission.
• Monitoring employee productivity and providing coaching, mentoring, performance reviews, constructive feedback and/or corrective action as needed.
• Supports the company’s Leadership Code of Conduct through one’s own actions and encourages the same from peers.
• In coordination with the EMS Director, establishes and oversees department policies and procedures.
• Develop and maintain the organization’s Emergency Operations Plan (EOP), Continuity of Operations (COOP), and related emergency management planning and response procedures.
• Assist or coordinate disaster planning, internal training, and response drills, tabletop exercises, and after-action reviews in coordination with area hospitals and first response agencies
• Manage via the philosophies and culture of REMSA, supporting exceptional clinical performance, customer service, diversity, and innovation.
• Make sound decisions based upon the STAR CARE values-based decision model.
• Continuously and appropriately communicate and update other managers and crew members.
• Seek appropriate input from all areas of the organization.
• Work with all managers to continuously improve crewmember job satisfaction.
• Work with news media, REMSA public relations firm to maintain REMSA’s positive image within the communities it serves.
• Coordinate training of new employees and EMS Supervisors.
• Provide Monthly reports outlining activities and projects.
• Oversight of day-to-day operations in the field.
• Ensure adequate shift coverage and staffing.
• Work with the risk manager and safety committee on workplace safety issues.
• Perform periodic safety inspections.
• Perform all tasks in the “areas of responsibility” in a timely manner.
• Work with EMS Director and other managers on budgetary issues.
• Make recommendations for improvement of service in all areas of the operation.
• Respond to all MCIs as a member of the management staff.
• Support public education and community relations’ activities.
• Work with the business office to maximize cash flow and protect the fiscal health of the organization.
• Work with Education, Training and CQI, and other managers to achieve the goals of the organization.
• Develop positive relations with the referring fire departments, physicians, hospitals, Ski patrols and other agencies.
• Drives and operates ambulances and other company vehicles safely, in accordance with established emergency driving guidelines.
• Other duties as assigned.

Qualifications/ Experience Requirements

• Five (5) years high performance EMS service experience required.
• Bachelor’s degree in emergency management, Public Health, EMS Administration, Business Administration or related field preferred.
• Supervisor experience required; manager experience strongly preferred.
• A minimum certification of NREMT is required, Paramedic or RN preferred.
• A minimum of two (2) years EMS management level experience is required for candidates fulfilling the clinical certification above at the NREMT (EMT & AEMT) level.
• A self-starter requiring no oversight.
• Must possess an ability to make critical decisions based upon objective findings.
• Outstanding interpersonal skills with the ability to build relationships for employee coaching and development.
• Must be able to handle customer and employee complaints using established guidelines and common sense.
• Must possess excellent written and verbal communication skills.
• ICS 100 & 200 Certifications required. ICS 300 & 400 to be obtained upon hire.

Supervision Exercised

Exercises direct supervision over EMS Supervisors and Ground Operations staff.

Benefits

REMSA offers an exceptional medical, dental and vision insurance plan to employees and their families for a below-average cost. In addition, employees are offered a 401(k) with company match, company paid STD, LTD & basic life insurance, generous education allowance, free re-certifications, gym reimbursement, company paid uniforms and boot allowance.